{"id":2011,"date":"2024-11-21T10:24:22","date_gmt":"2024-11-21T16:24:22","guid":{"rendered":"https:\/\/colchonesselther.com\/cr\/?page_id=2011"},"modified":"2026-03-17T11:50:56","modified_gmt":"2026-03-17T17:50:56","slug":"politicas-de-garantia","status":"publish","type":"page","link":"https:\/\/colchonesselther.com\/cr\/politicas-de-garantia\/","title":{"rendered":"Pol\u00edticas de Garant\u00eda"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2011\" class=\"elementor elementor-2011\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e5013ed e-flex e-con-boxed e-con e-parent\" data-id=\"e5013ed\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a9ba95c elementor-widget elementor-widget-spacer\" data-id=\"a9ba95c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e98fec3 elementor-widget elementor-widget-heading\" data-id=\"e98fec3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">CONOCE NUESTRAS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-396da30 elementor-widget elementor-widget-heading\" data-id=\"396da30\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">POL\u00cdTICAS DE GARANT\u00cdA<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4c5c098 e-flex e-con-boxed e-con e-parent\" data-id=\"4c5c098\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8255f51 elementor-widget elementor-widget-text-editor\" data-id=\"8255f51\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>El objetivo de esta pol\u00edtica de garant\u00edas de <strong>Selther Costa Rica S.A<\/strong> es asegurar la satisfacci\u00f3n del cliente mediante la cobertura de defectos de fabricaci\u00f3n y\/o manufactura de nuestros productos, cumpliendo con el respaldo de nuestra marca y el marco regulatorio que aplique en Costa Rica.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e6b96e elementor-widget elementor-widget-heading\" data-id=\"8e6b96e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">COBERTURAS:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1922557 elementor-widget elementor-widget-n-accordion\" data-id=\"1922557\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2630\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-2630\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> La garant\u00eda cubre: <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2630\" class=\"elementor-element elementor-element-c21db8f e-con-full e-flex e-con e-child\" data-id=\"c21db8f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2630\" class=\"elementor-element elementor-element-e100c9d e-flex e-con-boxed e-con e-child\" data-id=\"e100c9d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-acddf02 elementor-widget elementor-widget-text-editor\" data-id=\"acddf02\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Da\u00f1os o defectos de f\u00e1brica de la <strong>estructura interna del colch\u00f3n<\/strong> (unidad resortal, marco perimetral, armazones).<\/li><li><strong>Hundimiento mayor a la 1 \u00bd\u201d<\/strong> considerado defecto de f\u00e1brica, menor a esto es parte de ajuste, de los componentes del colch\u00f3n y esto es conocido como impresi\u00f3n corporal.<\/li><li>Defectos de f\u00e1brica de la <span style=\"text-decoration: underline;\">tela<\/span> misma que, <strong>tiene garant\u00eda de 3 meses<\/strong> posterior a la compra.<\/li><li>Defectos de f\u00e1brica de la <span style=\"text-decoration: underline;\">espuma<\/span> misma que,<strong> tiene garant\u00eda de 6 meses<\/strong> posterior a la compra.<\/li><li>Nuestros productos de <strong>liquidaci\u00f3n u outlet cuentan con garant\u00eda de 30 d\u00edas<\/strong> naturales posterior a la compra.<\/li><li>Garant\u00eda de<span style=\"text-decoration: underline;\"> accesorios,<\/span> aplica \u00fanicamente para temas de productos con da\u00f1os o defectos de f\u00e1brica, o productos incompletos aplica para cambio y debe de presentar el producto en su empaque original y en un tiempo <strong>no mayor a 15 d\u00edas naturales<\/strong>, sin mostrar condiciones de uso.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2631\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2631\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> La garant\u00eda NO cubre: <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2631\" class=\"elementor-element elementor-element-2e9275e e-con-full e-flex e-con e-child\" data-id=\"2e9275e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fc5e640 elementor-widget elementor-widget-text-editor\" data-id=\"fc5e640\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Da\u00f1os por quemaduras (planchas, cigarros, objetos calientes).<\/li><li>Condiciones antihigi\u00e9nicas (presencia de fluidos corporales).<\/li><li>Desgaste normal del producto o producto maltratado.<\/li><li>Producto transportado de forma inadecuada.<\/li><li>Deformaci\u00f3n causada por saltar o pararse en el colch\u00f3n o la cama.<\/li><li>Marcas de humedad por liquido derramado.<\/li><li>Garant\u00edas fuera de tiempo.<\/li><li>Impresi\u00f3n corporal menos a la 1 \u00bd \u201c.<\/li><li>Falta de rotaci\u00f3n del colch\u00f3n.<\/li><li>Preferencias de confort.<\/li><li>Da\u00f1o provocado por no utilizar las patas de forma correcta.<\/li><li>Da\u00f1os causados al momento de desempacar o instalar el colch\u00f3n.<\/li><li>Producto sometido a pesos extremos.<\/li><li>Producto para uso dom\u00e9stico utilizado para uso comercial industria hotelera\/Airbnb o similares.<\/li><li>Producto expuesto a peso adicional de la recomendaci\u00f3n de este.<\/li><li>Da\u00f1os causados por mal uso, abuso o negligencia del consumidor.<\/li><li>Desgaste normal del producto debido al uso regular.<\/li><li>Da\u00f1os causados por falta de mantenimiento o mantenimiento inapropiado.<\/li><li>Productos sin prueba de compra o con alteraciones no autorizadas.<\/li><li>Los accesorios a los que se les aplica\u00a0 la\u00a0 garant\u00eda\u00a0 son\u00a0 los\u00a0 comercializados\u00a0 con\u00a0 nuestras\u00a0 marcas\u00a0 e\u00a0 incluyen:\u00a0 Juegos de s\u00e1banas, protectores y almohadas.<\/li><li>La garant\u00eda de accesorios se considera \u00fanicamente el cambio directo en los 7 d\u00edas naturales\u00a0 desde su compra reflejado en la factura o documento de compra, confirmando un da\u00f1o de f\u00e1brica (descosido, manchado de\u00a0 origen o\u00a0 incompleto en el juego de\u00a0 sabanas) bajo la premisa de no haber sido utilizadas y con su empaque original.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2632\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2632\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Para hacer un reclamo de garant\u00eda, el cliente debe: <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2632\" class=\"elementor-element elementor-element-ab6fa08 e-con-full e-flex e-con e-child\" data-id=\"ab6fa08\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ebe422c elementor-widget elementor-widget-text-editor\" data-id=\"ebe422c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>A trav\u00e9s del link llenar el formulario correspondiente donde se har\u00e1 la apertura del caso para iniciar el proceso.<\/li><li>Proveer la informaci\u00f3n solicitada y una descripci\u00f3n detallada del problema junto con pruebas fotogr\u00e1ficas.<\/li><li>Presentar la factura original o prueba de compra.<\/li><li>Contactar a nuestro departamento de para cualquier seguimiento Servicio al Cliente a trav\u00e9s del correo electr\u00f3nico <a href=\"mailto:servicioalcliente.cr@colchonesselther.com\">servicioalcliente.cr@colchonesselther.com<\/a> \u00a0.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2633\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2633\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Reparaci\u00f3n, Reemplazo y Devoluciones <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2633\" class=\"elementor-element elementor-element-ac567ff e-flex e-con-boxed e-con e-child\" data-id=\"ac567ff\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2633\" class=\"elementor-element elementor-element-fa3a775 e-con-full e-flex e-con e-child\" data-id=\"fa3a775\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-efc7e6e elementor-widget elementor-widget-text-editor\" data-id=\"efc7e6e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Reparaci\u00f3n:<\/strong> Los productos defectuosos ser\u00e1n reparados sin costo adicional para el cliente.<\/li><li><strong>Reemplazo:<\/strong> Si la reparaci\u00f3n no es posible, el producto ser\u00e1 reemplazado por uno nuevo de caracter\u00edsticas similares.<\/li><li><strong>Devoluciones:<\/strong> En casos excepcionales, y cuando ni la reparaci\u00f3n ni el reemplazo sean viables, se proceder\u00e1 a la devoluci\u00f3n del importe pagado por el producto.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2634\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2634\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Plazo para toda la gesti\u00f3n de garant\u00eda. <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2634\" class=\"elementor-element elementor-element-d74f91e e-flex e-con-boxed e-con e-child\" data-id=\"d74f91e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8966f48 elementor-widget elementor-widget-text-editor\" data-id=\"8966f48\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Las reparaciones se efectuar\u00e1n en un plazo razonable, sin mayores inconvenientes para el cliente, conforme al Art\u00edculo 17 de la regulaci\u00f3n.<\/p><ul><li>El tiempo de gesti\u00f3n de la garant\u00eda empieza a correr una vez tengamos toda la informaci\u00f3n necesaria para poder realizar el diagn\u00f3stico de esta.<\/li><li>Es indispensable para poder realizar la gesti\u00f3n presentar el documento que ampara la compra del producto.<\/li><li>El periodo m\u00e1ximo para poder realizar el cambio del producto es de 15 d\u00edas h\u00e1biles.<\/li><li>El visual del producto puede variar seg\u00fan modelo, pero nos aseguramos de mantener las caracter\u00edsticas y cualidades del producto.<\/li><li>Se puede cambiar el producto por otro modelo pero que cumpla con las caracter\u00edsticas y cualidad del producto.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2635\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2635\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Para mantener la validez de la garant\u00eda, el cliente debe: <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2635\" class=\"elementor-element elementor-element-20646e5 e-flex e-con-boxed e-con e-child\" data-id=\"20646e5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-352558d elementor-widget elementor-widget-text-editor\" data-id=\"352558d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Usar el producto de acuerdo con las instrucciones de uso y mantenimiento proporcionadas.<\/li><li>Evitar el mal uso o abuso del producto.<\/li><li>Conservar la factura o prueba de compra.<\/li><li>Validar el peso m\u00e1ximo.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2636\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2636\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Legislaci\u00f3n Aplicable <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2636\" class=\"elementor-element elementor-element-a506ef6 e-flex e-con-boxed e-con e-child\" data-id=\"a506ef6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e4f3f1f elementor-widget elementor-widget-text-editor\" data-id=\"e4f3f1f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Esta pol\u00edtica de garant\u00edas cumple con todas las leyes y regulaciones aplicables en Costa Rica, incluidas las establecidas en la regulaci\u00f3n N\u00b0 37899-MEIC del MEIC.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1763e40 elementor-widget elementor-widget-text-editor\" data-id=\"1763e40\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Para informaci\u00f3n sobre la garant\u00eda del producto le invitamos a conocer nuestra pol\u00edtica de garant\u00eda en nuestro sitio web <a href=\"http:\/\/www.colchonesselther.com\">www.colchonesselther.com<\/a><\/p><p>Tambi\u00e9n se puede contactar al correo <a href=\"mailto:servicioalcliente.cr@colchoneselther.com\">servicioalcliente.cr@colchoneselther.com<\/a> <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-93e7ad5 elementor-widget elementor-widget-spacer\" data-id=\"93e7ad5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>CONOCE NUESTRAS POL\u00cdTICAS DE GARANT\u00cdA El objetivo de esta pol\u00edtica de garant\u00edas de Selther Costa Rica S.A es asegurar la satisfacci\u00f3n del cliente mediante la cobertura de defectos de fabricaci\u00f3n y\/o manufactura de nuestros productos, cumpliendo con el respaldo de nuestra marca y el marco regulatorio que aplique en Costa Rica. COBERTURAS: La garant\u00eda cubre: [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2011","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pol\u00edticas de Garant\u00eda - Colchones Selther<\/title>\n<meta name=\"description\" content=\"Conoce nuestras pol\u00edticas de garant\u00eda para colchones Selther. 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